Post by account_disabled on Apr 30, 2024 6:23:58 GMT -5
With questions, answers and keywords that help direct the conversation. However, if the chatbot is unable to resolve the customer's demand efficiently, the conversation can be forwarded to a human attendant. In this sense, the chatbot presents itself to companies as a true revolution in customer service and an excellent automatic messaging tool for customers, considering that it is possible to talk to thousands of customers at the same time. This, in addition to increasing the productivity of the human team, allows these professionals to take care of other more strategic or urgent demands.
But let's understand better how this software works. How does a chatbot work? As we have seen, the chatbot is a conversation system between a bot (robot) and a human being (user or customer). For this to be possible, it is necessary to program a database with Hospitals Email List conversations. For example: when a chatbot writes “Good morning! How can I help?”, this phrase was pre-programmed to appear as soon as the person opens the chat window. From there, online service begins and the bot responds according to the keywords it identifies throughout the conversation. Another point that is important to highlight is that there are currently two types of programming – that is, two types of intelligent chatbots: the rules-based chatbot and the one based on artificial intelligence (AI).
Let's get to know each of them? 1. Rules-Based Chatbot This software model is based on what we call Natural Language Processing (NLP). All questions and possible answers are already programmed in advance, according to the rules defined in this schedule. Therefore, this chatbot works in the simplest way, as it can only resolve demands that have already been programmed. Anything beyond that will need to be forwarded to a human attendant. Service teams within companies use the brand tone, communication manual and frequently asked questions (FAQ) to feed this chatbot model.
But let's understand better how this software works. How does a chatbot work? As we have seen, the chatbot is a conversation system between a bot (robot) and a human being (user or customer). For this to be possible, it is necessary to program a database with Hospitals Email List conversations. For example: when a chatbot writes “Good morning! How can I help?”, this phrase was pre-programmed to appear as soon as the person opens the chat window. From there, online service begins and the bot responds according to the keywords it identifies throughout the conversation. Another point that is important to highlight is that there are currently two types of programming – that is, two types of intelligent chatbots: the rules-based chatbot and the one based on artificial intelligence (AI).
Let's get to know each of them? 1. Rules-Based Chatbot This software model is based on what we call Natural Language Processing (NLP). All questions and possible answers are already programmed in advance, according to the rules defined in this schedule. Therefore, this chatbot works in the simplest way, as it can only resolve demands that have already been programmed. Anything beyond that will need to be forwarded to a human attendant. Service teams within companies use the brand tone, communication manual and frequently asked questions (FAQ) to feed this chatbot model.